Frequently Asked Questions
Where do you deliver and what are the Shipping Methods Are Available?
We deliver all across India. We deliver using FedEx, Bluedart, DTDC, DHL and many other methods. We offer Cash on Delivery for all our products.
How Long Will it Take To Get My Package?
Your package will be at your doorstep within 3-7 days after placing the order.
How Do I Track My Order?
Once the order is shipped, you will receive a tracking link on your email ,which was provided during payment or you can click on My Account -> Track my Order on the top bar of our website to track the order.
You may also view the tracking details in “My Orders” Page.
Do I Need A Account To Place Order?
No, you can place an order without signing up. Although we recommend you to Sign Up before placing an order, so that you can receive updates about your order and other offers.
Which Payment Options does Fitmaa accept ?
You can pay using any Indian Credit Card, Debit Card, Netbanking ,Wallets like PayTM and UPI.
You can also pay for Cash on Delivery for all our orders.
Can I return/replace the product ?
Although we make sure that the product you receive is of the highest quality but still if somehow you receive a damaged product or the product does not fit the description then you can return/replace the product within 15 days. To replace/return an order, kindly text us on WhatsApp at +912041230724 with your order id.
Who are the sellers on Fitmaa ?
We source products directly from the Brands, hence every product you receive is coming directly from the brand and is authentic.
We are not a marketplace platform hence retailers cannot sell their products on our platform.
What precautions are taken so that we do not receive duplicates or copies of the product ?
As we source products directly from the brands hence the issue of duplicates does not arise. Secondly our team checks each and every products indivually before shipping it to you.
As we do not allow any third-party sellers on our platform hence every products you receive is coming directly from us.
Quality Control is our top priority and we can assure you that the product you receive is of utmost quality.
How do I contact Fitmaa if I have any problem / query ?
You can send us an email at [email protected]. You can also text us on WhatsApp at +912041230724 with your order id. We are available 24×7 at your service.
Do you have an app ?
Yes, you can download our Android App by clicking on the below link.
https://play.google.com/store/apps/details?id=com.gym.fitmaa
